These Standard Equipment Rental Terms (Standard Terms) apply to every equipment hire supplied by Rent Loud, unless Rent Loud expressly agrees otherwise in writing. The applicable booking confirmation identifies the equipment, rental period, charges, delivery or collection details and any special terms.
Digital acceptance. By submitting a booking, accepting a quotation, paying an invoice or deposit, collecting or receiving Equipment, or otherwise confirming a hire electronically, the customer confirms that it accepts these Standard Terms. No wet-ink signature is required.
1Definitions and interpretation
1.1.Equipment means the items, accessories, cases, consumables and documentation identified in the applicable booking confirmation, together with any replacement or substitute equipment supplied by us.
1.2.Rental Period means the period beginning when the Equipment is collected by, delivered to or otherwise made available to you and ending when it is returned to and accepted by us.
1.3.Site means the location or locations where the Equipment will be used, as stated in the applicable booking confirmation or otherwise approved by us in writing.
1.4.Business Day means a day other than a Saturday, Sunday or public holiday in England.
1.5.Headings are for convenience only. References to writing include email. “Including” means including without limitation.
2Rental and title
2.1.We rent the Equipment to you for the Rental Period on these terms. This is a rental only; no sale, security interest or transfer of title is intended.
2.2.All legal and beneficial title to the Equipment remains with Rent Loud at all times. You must not sell, lease, pledge, charge, encumber, dispose of, alter ownership markings on, or otherwise deal with the Equipment except as expressly allowed by this Agreement.
2.3.You acknowledge that the Equipment may be subject to the rights of third-party owners or financiers. You must promptly notify us of any attempted seizure, lien, claim or legal process affecting it.
3Booking, charges and payment
3.1.Your booking is accepted only when we issue written confirmation or release the Equipment, whichever occurs first. A quotation is not an offer and may be withdrawn before acceptance.
3.2.You must pay the rental charge, delivery or collection charges, deposit, additional hire charges, repair or replacement costs and all other sums shown in the booking confirmation or invoice. A non-refundable deposit is required to reserve the Equipment. The booking confirmation will state the deposit as a percentage of the rental charge, which may vary between bookings. The deposit is due at any point up to one week before the Rental Period begins. Full payment of all remaining rental charges is due one week before the Rental Period begins, unless we agree otherwise in writing.
3.3.Rent Loud is not VAT registered. No VAT is charged on the sums payable under these Standard Terms.
3.4.The deposit secures the Equipment for the relevant booking and is non-refundable. It is not a security deposit, damage deposit or insurance payment, and must not be treated as such.
4Collection, delivery and inspection
4.1.You are responsible for collection, transport, loading, unloading and return unless delivery/collection is expressly included. Our driver may deliver to the kerbside or accessible ground-floor point only unless agreed otherwise.
4.2.You must inspect the Equipment immediately on receipt and notify us in writing within 2 hours of any shortage, obvious damage or non-conformity. If you do not notify us, the Equipment will be deemed accepted in good working order, subject to latent defects.
4.3.Risk of loss, theft, damage or destruction passes to you on collection, delivery or handover, and remains with you until we have physically received and accepted the Equipment back.
4.4.Estimated times are not guaranteed. We are not liable for delay caused by traffic, access restrictions, weather, venue conditions or matters outside our reasonable control.
4.5.Unless you have expressly purchased professional setup services from us, Rent Loud will not set up, install, configure or test the Equipment at the Site. You must follow the guides and instructions supplied with the Equipment and ensure that setup is completed by competent persons.
4.6.If professional setup services are delayed by you, your representatives or the Site, we may charge waiting time at £30 per hour until setup can begin.
4.7.If we need to make an additional journey because of your omission, error or other failure, including where you request Equipment that was not included in the booking confirmation, we may charge our standard delivery rates for that journey.
5Your responsibilities
5.1.You must use the Equipment carefully, lawfully, safely and only at the Site and for its intended purpose. You must ensure it is operated only by competent, suitably trained persons and in accordance with our instructions, manuals and all applicable laws, venue rules and health and safety requirements.
5.2.You must provide a safe, dry, secure and suitable operating environment, including suitable power, rigging, grounding, ventilation, weather protection and access. You must not use the Equipment outdoors, in damp conditions, near water, in extreme heat/cold, or in hazardous locations unless we have expressly approved this in writing.
5.3.You must not modify, repair, service, open, reconfigure or remove serial numbers or labels from the Equipment. You must not sub-rent, lend, transfer possession of or allow any third party to use it without our written consent.
5.4.You must keep the Equipment secure when unattended and promptly notify us and the police of any loss, theft, damage, accident, seizure or claim. You must provide incident details and cooperate with any investigation or insurer.
5.5.You are responsible for obtaining all licences, permits, consents and permissions needed for your event or use, including music, noise, venue, public-performance and local authority permissions where applicable.
6Technical support, faults and substitutions
6.1.If Equipment develops a fault during normal authorised use, you must stop using it if continued use may be unsafe or cause further damage and contact us promptly. We will use reasonable efforts to repair or replace the affected item, subject to availability and access.
6.2.We may substitute equipment of equivalent or better function where reasonably necessary. A fault caused by misuse, unsuitable conditions, unauthorised alteration, improper power, neglect or breach of this Agreement is not a Rent Loud fault.
6.3.Except as expressly agreed in writing, we do not provide an operator, technician, setup service, backup equipment, redundancy, event insurance or guarantee of compatibility with your own equipment, venue systems or third-party services.
7Loss, damage and insurance
7.1.You are responsible for all loss of and damage to the Equipment occurring during the Rental Period, however caused, except to the extent directly caused by our negligence or the Equipment’s pre-existing undisclosed defect.
7.2.You must pay the reasonable cost of repair, cleaning or replacement (at current new-for-old replacement cost if repair is not economical), together with reasonable administration, assessment, transport, lost-rental and recovery costs. We may require payment on demand.
7.3.You must maintain adequate all-risks insurance for the full replacement value of the Equipment from handover until return, naming Rent Loud and any owner we identify as loss payee where reasonably requested. You must provide evidence on request. Our acceptance of your insurance evidence does not reduce your responsibility.
7.4.We may offer a damage waiver only if specifically shown in the booking confirmation. A damage waiver is not insurance and will be subject to its stated exclusions and excess.
8Return and late return
8.1.You must return the Equipment, complete with all accessories, cables, cases and documentation, to the agreed location by the agreed return time in the same condition as received, fair wear and tear excepted.
8.2.If you return Equipment late, we may charge waiting time at £30 per hour for up to two hours. If the Equipment is returned more than two hours late, we may charge for one additional rental day. Acceptance of a late return does not waive our other rights.
8.3.You must not abandon Equipment at our premises or any site. Equipment is not deemed returned until signed in or otherwise accepted by an authorised Rent Loud representative.
9Cancellation and changes
9.1.Cancellation or change requests must be made in writing. Cancellation is free if made at least one week before the Rental Period begins, except that the deposit remains non-refundable. Unless the booking confirmation states different terms, cancellation charges are: 3-6 days before the Rental Period - 75% of rental charge; fewer than 3 days before, or after collection or delivery - 100%.
9.2.You remain liable for third-party, delivery, labour, special-order and other non-recoverable costs incurred for your booking. We may mitigate losses where reasonably practicable.
10Liability and indemnity
10.1.Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.
10.2.Subject to clause 10.1, our total aggregate liability arising out of or connected with a booking is limited to the rental charges actually paid for the affected Equipment during the relevant Rental Period.
10.3.Subject to clause 10.1, we are not liable for indirect or consequential loss, loss of profit, revenue, opportunity, goodwill, anticipated savings, event cancellation, business interruption, reputational loss or loss of data.
10.4.You will indemnify us against claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs) arising from your use, possession, transport, storage or breach of this Agreement, except to the extent caused by our negligence or wilful misconduct.
11Termination and recovery
11.1.We may suspend performance, terminate this Agreement immediately and recover the Equipment if you fail to pay on time, breach a material term, become insolvent, make unauthorised use of the Equipment, or if we reasonably believe the Equipment is at risk.
11.2.On termination, you must immediately make the Equipment available for collection. You irrevocably authorise us, our employees and agents to enter any premises where we reasonably believe the Equipment is located, so far as legally permitted, to inspect and recover it. We will use reasonable care and minimise disruption.
11.3.Termination does not affect rights or remedies accrued before termination. Clauses intended to survive termination, including payment, liability, indemnity, title and governing law, will continue.
12Data protection, notices and general
12.1.We may process personal data to manage bookings, verify identity, prevent fraud, recover Equipment and comply with law, in accordance with our privacy notice. You confirm you have authority to provide personal data relating to your personnel or representatives.
12.2.Notices must be in writing and sent by hand, pre-paid post or email to the contact details in the booking confirmation (or updated details notified in writing). Email notices are deemed received on the next Business Day after sending, unless the sender receives a delivery-failure notice.
12.3.You may not assign or transfer your rights or obligations without our written consent. We may assign this Agreement to an affiliate, owner or financier of the Equipment.
12.4.These Standard Terms and the applicable booking confirmation are the entire agreement. A variation is effective only if agreed in writing by an authorised Rent Loud representative. If any provision is unenforceable, the remaining provisions remain effective.
12.5.A person who is not a party has no right to enforce this Agreement under the Contracts (Rights of Third Parties) Act 1999.
12.6.This Agreement and any non-contractual dispute are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.